BMSkinFrequently asked questions
Usage · Shipping · Warranty · Device care
Using the masks
How long should each session last?
A full session lasts 10 minutes. Thanks to the built-in timer, the device switches off automatically at the end: there's no need to track the time.
How many times a week should I use it?
We recommend daily use, or at least 4-5 sessions a week, for the first 8 weeks. After that, 3 sessions a week are enough to maintain the results.
Should I apply any product before the session?
Yes: use the mask on clean, dry skin, with no oil-based products or physical filters. Treatments such as serums or creams are applied after the session, when the skin is most receptive.
What's the difference between red light and infrared light?
Red light (633 nm) acts on the surface layers of the skin, supporting collagen and radiance. Near infrared (830 nm) penetrates deeper, working on firmness and tone. The LumaMask Pro emits both clinical wavelengths.
Can I use it if I have sensitive skin or a skin condition?
LED phototherapy is non-invasive and generally well tolerated. In case of skin conditions, photosensitivity or photosensitising medication, consult your dermatologist before use.
Do I need to protect my eyes during use?
The ergonomic visor is designed not to rest directly on the eyelids. Avoid staring at the lit LEDs: close your eyes or wear the protective goggles included for maximum comfort.
Shipping
Is shipping free?
Yes, standard shipping is free, with no minimum order value.
How long will it take to receive my order?
Orders are prepared within 24 working hours and delivered in 2-4 working days. You will receive an email with the tracking code as soon as the parcel ships.
Do you ship abroad?
We currently ship within Italy only. For information about shipping to other countries, write to info@bmskin.it.
Can I return a product?
Certainly: you have 30 days from delivery to make a return. The device must be intact in its original packaging; the refund is issued to the payment method used, usually within 5-7 working days of receipt.
Warranty
How long does the warranty last?
Every BMSkin device is covered by a 2-year warranty against manufacturing defects and faults, starting from the date of purchase.
What does the warranty cover?
It covers defective LEDs, electronic faults and charging problems due to manufacturing defects. It does not cover accidental damage, drops, liquids or use that does not follow the manual.
How do I activate warranty service?
Write to info@bmskin.it quoting your order number and a short description of the problem: our team will guide you through the replacement or repair procedure at no extra cost.
Are results guaranteed?
Phototherapy results vary from person to person and depend on consistent use. In our checks on 120 participants, 89% noticed reduced fine lines after 8 weeks of daily use.
Device care
How do I clean the mask after each use?
Wipe the inner LED surface with a soft, slightly damp cloth, then dry. Do not immerse the device in water and do not use alcohol, harsh soaps or abrasive products.
How do I charge it and how long does the battery last?
Recharge the device with the included USB-C cable: a full charge lasts about 10 sessions. The indicator light turns green when the battery is full.
How should I store it?
Store the mask in its original case, in a dry place away from direct sunlight. Avoid extreme temperatures, below 0°C or above 40°C.
How long does the device last?
BMSkin medical LEDs are rated for over 50,000 hours of emission: with regular use the device will last for many years. Any fault within 2 years is covered by warranty.